return policy

What is the Egyptiandrugstore.com return policy?

   Returning Items:                                                                                                                             

Your complete satisfaction is our ultimate goal. You may return any item shipped by                                 Egyptiandrugstore.com, as long as it meets the following conditions:

• You should return the item to us within 15 days of receipt.
• We do not accept items back that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup.
• Some items cannot be returned for a refund and they are noted on their page.
  • Some special handling and scheduled delivery items are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
  • Bulk order sales are final. , please check to make sure they in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
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  • Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately;  Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.

Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.

Special Offers & Promotions

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

Return Shipping and Processing

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.

We will provide free return shipping if your return is the result of our error (damaged,defective, or incorrect item, etc.) and for our 100% color guaranteed products. In other cases,a 10% re-stocking fee will be applied on all returns over $100 that are not the result of our error ,

Once we receive your return, we will issue a credit or refund within15 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

Customer service :

                              Phone no.: 00201008554699

                                                                                                            Email:egyptiandrugstore@hotmail.com